AT&T
Collaborated with a cross-functional team to conceptualize and design user flows for enterprise customer engagement, delivering a comprehensive solution presented to the executive team. Led accessibility and compliance efforts for ticketing and billing dashboards, ensuring e508 standards were met while integrating legacy business services into the primary Enterprise B2B dashboard.
Key design deliverables, including whiteboard solutions, wireframes, storyboards, and user flows, were executed to enhance usability and streamline the customer experience.
Worked closely with product owners and developers to refine user flows through iterative collaboration, daily stand-ups, and design reviews. Conducted usability assessments and stakeholder interviews to ensure seamless integration of legacy business services into the Enterprise B2B dashboard. Led accessibility audits and compliance checks to align ticketing and billing dashboards with e508 standards. Created and refined wireframes, storyboards, and other UX artifacts to communicate design solutions effectively, ensuring a user-centric approach that balanced business goals with technical feasibility.
